Our refund policy

Tickets will only be refunded in the following instances: 

a) We sent you the wrong Tickets (i.e. different to those ordered from the Website). 

b) We sent your Tickets to the wrong postal address (i.e. not the address provided when those specific tickets were ordered from us). 

c) We did not send you the Tickets ordered or organise for another form of delivery or collection. 

d) We did not receive the Tickets from the Promoter and duplicates cannot be organised. 

e) The event is cancelled. 

f) The event date is changed. 

For instances (a), (b) and (c) we will refund both the ticket price and booking fee. For instances (d), (e) and (f) we will only refund the ticket price as paid for on the Website. In all instances we are not held responsible for any resulting costs incurred for travel, accommodation or related expenses. 

Please always check that an event is taking place at the listed time, date and venue. In the case of rescheduled events the Promoter may also give you the option of retaining a ticket for the rescheduled venue/date/time. We will try to inform you of any changes most commonly by email but do not guarantee that we will be able to update you of all changes. 

When claiming a refund please follow the refund instructions that we will provide you via email, phone or writing. Refund requests must be made within 3 days from the original date of the event any later and we refuse our right to pay any refunds. Refunds will usually be paid within 30 days of the original event date using the same method of payment. 

Lost and stolen Tickets cannot be refunded, transferred, replaced or exchanged.